A close look at the role of regulatory fit in consumers’ responses to unethical firms

Autor: Kwansik Mun, Ilgi Shin
Rok vydání: 2018
Předmět:
Zdroj: Proceedings of the International Crisis and Risk Communication Conference. 1:46-49
ISSN: 2576-9111
DOI: 10.30658/icrcc.2018.13
Popis: Our knowledge is not enough to clearly explain how consumers respond to unethical firms, thereby forming attitudes toward unethical firms’ brand and buying their products. In this sense, we conduct a one-way experimental design to test regulatory focus theory when it comes to attitudes toward unethical firms’ brand and the purchase intention. Our findings reveal that promotion-oriented participants were more negative toward Mitsubishi, which violates achievement (e.g. fuel efficiency), than prevention-oriented participants. More importantly, promotion-oriented people were less likely to buy Mitsubishi automobiles than prevention-oriented people. In contrast, prevention-oriented consumers are negative toward Volkswagen which violates protection (e.g. carbon dioxide emission reduction).
Databáze: OpenAIRE