Administrative Exclusion: Organizations and the Hidden Costs of Welfare Claiming

Autor:	Evelyn Z. Brodkin, Malay Majmundar
Rok vydání:	2010
Předmět:	Marketing Plaintiff Actuarial science Public Administration Sociology and Political Science Process (engineering) media_common.quotation_subject Economics Gateway (computer program) Welfare media_common Law and economics Adjudication
Zdroj:	Journal of Public Administration Research and Theory. 20:827-848
ISSN:	1477-9803 1053-1858
DOI:	10.1093/jopart/mup046
Popis:	Organizations operate as the gateway to public benefits. They are formally authorized to adjudicate claims, in the process interpreting and applying eligibility rules. Beyond their designated role, they also operate as informal gatekeepers, developing modes of operation that affect the ease or difficulty of claiming. Operational practices—both formally prescribed and informally created—can add hidden costs to claiming to the extent that they are complicated, confusing, or cumbersome. Individuals implicitly recognize these costs when they complain of being ‘‘tied up in red tape’’ or given the ‘‘bureaucratic run around.’’ This inquiry examines whether these types of hidden organizational costs can have systematic effects, resulting in administrative exclusion—that is, nonparticipation attributable to organizational factors rather than claimant preferences or eligibility status.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::076c33214bc550b07888d2d4160171e6 https://doi.org/10.1093/jopart/mup046 Zobrazit plný text záznamu Plný text ve formátu PDF