Assessment of the Daily Safety and Operations Huddle of a Pharmacy Department
| Autor: | Amy Rosenberg, Emily McCleary, Kenneth M Komorny |
|---|---|
| Rok vydání: | 2018 |
| Předmět: |
Response rate (survey)
Health (social science) business.industry 030503 health policy & services Health Policy Public Health Environmental and Occupational Health Medicine (miscellaneous) Survey result Pharmacy medicine.disease Health Professions (miscellaneous) Shift change 03 medical and health sciences Patient safety 0302 clinical medicine Health care medicine Work unit 030212 general & internal medicine Medical emergency Safety culture 0305 other medical science business |
| Zdroj: | Universal Journal of Public Health. 6:153-160 |
| ISSN: | 2331-8945 2331-8880 |
| DOI: | 10.13189/ujph.2018.060304 |
| Popis: | A daily huddle was tested in an academic medical center pharmacy department to see if it resulted in a positive impact on the safety culture and communication. The huddle is a short daily briefing conducted at shift change in a main pharmacy area with a dial in number for those not present in the main pharmacy area. The purpose of the huddle is to raise awareness of any current safety or operational issues. The effectiveness of the huddle was primarily tested through a targeted survey and the Agency for Healthcare Research and Quality (AHRQ) Patient Safety Culture Survey results. A survey evaluating daily huddle effectiveness had a 24% response rate. The majority of respondents indicated positive feelings towards the huddle: 58.7% indicated effective communication of information between shifts, 67% indicated effective communication of safety events, and 63% indicated effective communication of daily operational issues. Additionally, the department's AHRQ Patient Safety Culture Survey results improved following the huddle implementation. Departmental staff gave their work unit an overall safety score of the top possible answer, excellent, (vs. very good, acceptable, poor, failing) 11% of the time before the huddle began. Eight months after the huddle started, the number of respondents answering with the top possible score increased to 23% (p |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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