Improving Citizen Satisfaction Index on Educational Study Program

Autor:	Lestari Eko Wahyudi, Erlita Cahyasari, Hermawan Hermawan
Rok vydání:	2020
Předmět:	Service (business) Government Index (economics) Process management media_common.quotation_subject Citizen satisfaction Sustainability Quality (business) Public service Customer satisfaction Business media_common
Zdroj:	Jurnal Ilmiah Administrasi Publik. :219-223
ISSN:	2503-2887 2302-2698
Popis:	This paper focus on the improvement on the quality of public services needs to be carried out sustainably, so that a periodic evaluation of public service delivery is needed. The government in the last decade has attempted to formulate an evaluation framework for public services delivery. This is proven from changes in regulations that dynamically follow the development needs. This research focuses on customer satisfaction in perceiving the service. The results show that there are several services that need to be improved.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::060ec1edac7972863104ec55af381a8b https://doi.org/10.21776/ub.jiap.2020.006.02.8 Zobrazit plný text záznamu