| Autor: |
David P. Johnson, Heather S. McLean |
| Rok vydání: |
2020 |
| Předmět: |
|
| Zdroj: |
Patient Safety and Quality Improvement in Healthcare ISBN: 9783030558284 |
| DOI: |
10.1007/978-3-030-55829-1_4 |
| Popis: |
Industry and healthcare organizations have made tremendous gains in safety using improvement science methods; however, translating these techniques can be challenging in the fast-paced and complex clinical environment. The goal of this chapter is to demonstrate how to use the Model for Improvement methodology coupled with reliable process design and resilient safety culture change concepts on the journey to becoming a high reliability organization (HRO). A case-based example of a hand hygiene improvement project will be used to illustrate these concepts. Understanding the principles of reliability science is key to designing process and organizational culture to reach the desired goal of reaching “zero harm.” Improvement design must match the complexity of healthcare organizations by incorporating elements of resiliency so they can respond to dynamic changes. In addition, the authors will suggest practical ways to engage frontline staff who may be less familiar with improvement science methods. |
| Databáze: |
OpenAIRE |
| Externí odkaz: |
|
