Fuzzy dual experience-based design evaluation model for integrating engineering design into customer responses
| Autor: | Rui-Yang Chen |
|---|---|
| Rok vydání: | 2016 |
| Předmět: |
0209 industrial biotechnology
Engineering Product design business.industry 02 engineering and technology Experience design Industrial engineering Industrial and Manufacturing Engineering Fuzzy cognitive map 020901 industrial engineering & automation User experience design Industrial design Modeling and Simulation New product development 0202 electrical engineering electronic engineering information engineering Systems engineering 020201 artificial intelligence & image processing Customer satisfaction business Engineering design process |
| Zdroj: | International Journal on Interactive Design and Manufacturing (IJIDeM). 10:439-458 |
| ISSN: | 1955-2505 1955-2513 |
| DOI: | 10.1007/s12008-016-0310-y |
| Popis: | Experience-based design is a recently emerging method used to capture the emotional content of customer experiences. Both the engineer’s experiences and customer’s experiences for dual experiences are important in delivering high quality user-centred product design. To assess dual experiential design optimization, fuzzy decision tree and fuzzy cognitive map are integrated in engineering design perspectives. This study aims at optimizing complex interactions and experiential design system with imprecise relationships while quantifying the performance impact of engineering design efficiency on customer satisfaction. The experiment is conducted by utilizing sensitivity analysis of the three degrees of fuzzy membership function using a product mix-experience problem. The evaluation results show that this dual experience-based design approach can help R&D design, deliver high quality product development experiences and co-create value with customers to yield a high performance engineering design. |
| Databáze: | OpenAIRE |
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