Opaque Indifference and Corporate Social Responsibility: A Moral License for Offshore BPO?

Autor:	Graham Pervan, John Wreford, Fay Davidson, Kevan Penter
Rok vydání:	2013
Předmět:	Delegation Offshoring Business process business.industry media_common.quotation_subject Resistance (psychoanalysis) Public relations Service provider Management Corporate social responsibility Business License Legitimacy media_common
Zdroj:	Advances in Global Sourcing. Models, Governance, and Relationships ISBN: 9783642409509 Global Sourcing Workshop
DOI:	10.1007/978-3-642-40951-6_12
Popis:	Offshore Business Process Outsourcing (OBPO) is the delegation of one or more business processes to an external service provider (usually a global in-house centre or a third party). The focus of OBPO research is often the cost benefits of global BPO services. As demands by stakeholders for organisational justification of OBPO decisions and activities increase, reducing resistance to OBPO, particularly where global in-house centres provide services to onshore end-users, requires managing attitudes to OBPO in the community. Improving an organisation’s Social License to Operate relies on the community of stakeholders tacitly approving an organisation’s activities, based on acceptance of organisation’s legitimacy and ethics. The concept of ‘opaque indifference’ (OI) and corporate social responsibility both play a role in improving end-user and stakeholder satisfaction and acceptance of OBPO.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::0234ddf6a7716c8b68ccd5afb4dd225d https://doi.org/10.1007/978-3-642-40951-6_12 Zobrazit plný text záznamu