What Futuristic Technology Means for First Responders: Voices from the Field
| Autor: | Kerrianne Morrison, Shaneé Dawkins, Kristen Greene, Yee-Yin Choong |
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| Rok vydání: | 2021 |
| Předmět: | |
| Zdroj: | Lecture Notes in Computer Science ISBN: 9783030784676 HCI (3) |
| DOI: | 10.1007/978-3-030-78468-3_19 |
| Popis: | The public safety communication technology landscape in the United States (U.S.) is evolving to supplement the use of land mobile radios with a broader spectrum of communication technologies for use on the newly created Nationwide Public Safety Broadband Network. The goal of the multi-phase research study presented here was to understand the use of communication technologies by the population of first responders—Communications (Comm) Center & 9-1-1 Services; Emergency Medical Services; Fire Services; and Law Enforcement. The sequential, exploratory mixed methods study consisted of an initial exploratory qualitative phase followed by a larger quantitative phase. The qualitative data collection was via in-depth interviews with 193 first responders across the U.S.; the quantitative survey was completed by 7,182 first responders across the U.S. This paper presents the results of the study related to first responders’ perceptions about the future of public safety communication technology. Discussed are the technologies first responders think would benefit their individual user populations, as well as communication technologies that would be useful across user populations within the public safety domain. Results show that first responders are open to new and exciting technologies, but their needs are utility driven; to have the biggest impact, their communication technology must be tailored to their needs and contexts. This paper will present the needs of first responders, in their own voices, to aid in the research and development of public safety communication technology. |
| Databáze: | OpenAIRE |
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