E-government implementation challenges in the UK: a case study at the Trading Standards Department

Autor:	Vikas Jain, Shalini Kesar
Rok vydání:	2007
Předmět:	National health Government Public Administration E-Government business.industry Local government Local authority Business Public relations Computer Science Applications Trading Standards
Zdroj:	Electronic Government, an International Journal. 4:395
ISSN:	1740-7508 1740-7494
DOI:	10.1504/eg.2007.015032
Popis:	Governments in many countries have invested significantly in building electronic infrastructures to support e–government initiatives. However, there is mixed evidence about the success of e–government initiatives. In this paper, we report the findings of a case study of e–government implementation undertaken recently at a local government authority in the UK. Despite the success of such efforts at National Health Services Direct (NHSD) in the UK, local authorities in the UK have not been able to replicate the success of e–government initiatives at NHSD. Consequently, local authorities in the UK have largely failed to meet the expectations of the UK government. We use the framework proposed by Heeks to understand the underlying reasons for the failure of local authorities to implement e–government. Using a case study at a local authority in the UK, this paper contributes to our understanding about successful implementation and adoption of e–government initiatives at the local level.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::00bba8304d1ffd5f5e9927d356e89f59 https://doi.org/10.1504/eg.2007.015032 Zobrazit plný text záznamu