Customer-Centered Structuring in University Libraries and Personnel Satisfaction
| Autor: | Erol Yılmaz |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2013 |
| Předmět: | |
| Zdroj: | Türk Kütüphaneciliği, Vol 18, Iss 3, Pp 261-292 (2013) |
| ISSN: | 2147-9682 1300-0039 |
| Popis: | Total Quality Management (TQM) aims at creating a client-centered organizati- on and providing customer satisfaction. This study reviews TQM and its applica- tions in university libraries and examines employees' satisfaction with their work respectively. It was hypothesized that library personnel is not satisfıed because university libraries lack customer-centered (users and personnel) structuring. Survey method was used to gather data. The questionnaire was administered to the 66 employees of Hacettepe University (HU) libraries. High-level administra- tors of HU libraries were also interviewed. Data w ere analyzed using “t test” and “one-way analysis ofvariance (ANOVA)”. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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