| Popis: |
The general procedure for managing supply chains by processes of fishery products in steak chain of Claria, increases levels of reliability of its component processes and its effectiveness, and impacts on the level of customer service. With the diagnosis, is defined and identified logistics processes and maturity profiles of these, with the use of Quality Function Deployment, Analysis and Failure Mode Effects and principles of the SCOR model. Surveys were used, brainstorming and interviews to gather information. The research gives a priority for process management of supply chain and logistics management, according to the reliability and criticality of the processes associated with certain level of maturity, quality customer service and decision making, depending on the nature process of being analyzed. The paper shows the feasibility of implementing the first phase of the general procedure to manage supply chains by processes of flow production, and the gradual deterioration of technology. It is made an improvement proposal. |
