| Autor: |
M.Sc. Floriselda Cuesta Rodríguez, M.Sc. Adán Montiel Valdés, M.Sc. Anisley Cano Inclán, M.Sc. Idalmis Cabrera Morales, M.Sc. Jenny Patiño Díaz |
| Jazyk: |
angličtina |
| Rok vydání: |
2014 |
| Předmět: |
|
| Zdroj: |
Bibliotecas: Anales de Investigación, Iss 10, Pp 82-93 (2014) |
| ISSN: |
1683-8947 |
| Popis: |
This article provides a sample design for the assessment of service quality in university libraries in the province of Camagüey, appropriate to the particularities of each organization. It emphasizes the importance of the exhibition as a tool to help decision making, it contributes to achieving improvements in these services in universities. The sample consists of a computational tool, with a system of indicators and operations that facilitate the work of the specialist responsible for conducting internal self-evaluation of library services. |
| Databáze: |
OpenAIRE |
| Externí odkaz: |
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