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Purpose - The purpose of this project is to create a deeper understanding of and identify the challenges that the project organization faces when capturing the end-users needs in the early phases of process development.Methodology - The thesis has been conducted in the form of an explorative, abductive, qualitative embedded case study. The data has been collected from project documentation and exploratory and semi-structured interviews. Three different projects have been studied and a total of 15 interviews has been conducted. The collected data were coded, thematised and categorized through ' constant comparative analysis.Result - Based on interviews with key people from the analyzed company, the challenges has been summarized into three main areas; leadership, information management, and organization. Within these main areas challenges such as participation, attitude, translating and interpreting user-needs, and communication are presented. Based on stakeholder perspectives the challenges identified are of different nature, and challenges also varied somewhat between the different types of projects surveyed.Theoretical implications - This study provides further knowledge of the challenges that occurs in process development projects' early stages. Among other things, the study shows the similarities between process development projects and other types of projects and presents new kinds of challenges that have not previously been investigated.Practical implications - This study shows the importance of dealing with challenges such as participation, expectations and representation of end users in the process to capture the end-users' needs early in process development projects.Keywords:Project Management, Process Development, End User Needs Communication, Requirements specification Validerat; 20150623 (global_studentproject_submitter) |
