| Autor: |
Pihl, Daniel, Forman, Marianne, Frandsen, Anne Kathrine, Nielsen, Anders Kristian Busk, Primdahl, Mikkel Bruun |
| Přispěvatelé: |
Tutesigensi, Apollo, J. Neilson, Christopher |
| Jazyk: |
angličtina |
| Rok vydání: |
2022 |
| Předmět: |
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| Zdroj: |
Pihl, D, Forman, M, Frandsen, A K, Nielsen, A K B & Primdahl, M B 2022, Digital Infrastructures of Facilities Management : How Data Systems and Work Environments Affect Each Other . in A Tutesigensi & C J. Neilson (eds), Proceedings of the 38th Annual ARCOM Conference . Association of Researchers in Construction Management, Glasgow, UK, pp. 276-285, The Association of Researchers in Construction Management Annual Conference 2022 : ARCOM 2022, Glasgow, United Kingdom, 05/09/2022 . < http://www.arcom.ac.uk/-docs/proceedings/a3cf40138e9050390a62d5a7f4c0d8d9.pdf > |
| Popis: |
Introducing digital objects in facility management enables professionals to coordinateoperation and management tasks. However, using digital objects is not a "neutral"matter. Instead, digital objects shift the distribution of responsibilities and create newways of visualising professionals' work performance that create frustrations anddiscontent among the facility managers. Building on ethnographic fieldwork andinspiration from the Science and Technology Studies field, the study investigates acase concerning the operation and management of an office building in Copenhagen,Denmark. Findings show that the operation and management professionals getfrustrated when the technical and digital systems of the building cannot solve theissues experienced by the building users. Limited access to systems obstructs theprofessionals in their work, and the systems create distance between the building andthe means to solve the experienced problems. The study suggests paying moreattention to digital systems' effects on professionals' mental health within facilitymanagement. Introducing digital objects in facility management enables professionals to coordinate operation and management tasks. However, using digital objects is not a "neutral" matter. Instead, digital objects shift the distribution of responsibilities and create new ways of visualising professionals' work performance that create frustrations and discontent among the facility managers. Building on ethnographic fieldwork and inspiration from the Science and Technology Studies field, the study investigates a case concerning the operation and management of an office building in Copenhagen, Denmark. Findings show that the operation and management professionals get frustrated when the technical and digital systems of the building cannot solve the issues experienced by the building users. Limited access to systems obstructs the professionals in their work, and the systems create distance between the building and the means to solve the experienced problems. The study suggests paying more attention to digital systems' effects on professionals' mental health within facility management. |
| Databáze: |
OpenAIRE |
| Externí odkaz: |
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