| Zdroj: |
Kvisgaard, A, Reifenstein Rasmussen, M, Jensen, K, Ebbesen, M H, Weidick-Kristensen, C & Tambo, T 2020, End-user involvement and engagement in Feral Information Systems governance – a management approach . in P Griffiths (ed.), Proceedings of the 16th European Conference on Management Leadership and Governance . Academic Conferences and Publishing International, Reading, UK, pp. 113-120, European Conference on Management Leadership and Governance, Oxford, United Kingdom, 26/10/2020 . https://doi.org/10.34190/ELG.20.018 |
| Popis: |
Feral Information Systems (FIS) have for long been regarded as an organizational and technological phenomenon outside control of the management and representing a suboptimal opportunism of end-users. This paper investigates FIS as conversational and dyadic in management – end-users (employees) relations. The research question is how involvement and engagement in FIS is reflecting the completeness and insight of management in the operational organization. This paper is based on qualititative, interpretivistic and socially-inspired case studies in Danish industry. The method is based on information systems research traditions. This study suggests a FIS Management framework to improve understanding of FIS as intermediator between (top) management, end-users (employees) and enterprise systems (ES). Using Business Process Lifecycle Management this paper develops a framework to clarify roles for transition between the feral and the enterprise level of technology emphasizing management responsibilities and shortcomings. Research, so far, has mainly focused on FIS from an artifactual or phenomenological viewpoint. This study’s value is viewing FIS as driving factor in corporate management processes and intermediation in (mis)alignment between the management’s understanding of technology and the end-users perception of technology. Feral (shadow) technologies are thus indicators for power-distance, employee autonomy and (dis)connect between top level management and the operational organization. |
