Customer satisfaction factors for Light Rail: What can we learn from a successful case?

Autor:	Marin Marinov, Agajere Ovuezirie Darlton, Bigotte, M., Proietti, D., Gerenska, I.
Jazyk:	angličtina
Rok vydání:	2014
Předmět:	Light Rail city logistics Metro Sul do Tejo customer satisfaction factors lcsh:TA1001-1280 Docklands Light Rail lcsh:Transportation engineering
Zdroj:	Transport Problems, Vol 9, Iss SE, Pp 45-59 (2014) Aston Research Explorer
ISSN:	1896-0596
Popis:	The main goal of this paper is to analyze customer satisfaction factors for Light Rail, identify a successful case and compare the level of service of this case with another system so that improvements in terms of price, time of journey and connectivity can be elaborated and suggested. The Docklands Light Railway (London, UK) has been identified as a successful case, which service levels have been compared to ‘Metro Sul do Tejo, MST’ (Almada, Portugal). As a result, a set of solutions to improve MST are proposed.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=dedup_wf_001::c3eafdc507a4bac206281fb08fc2a5e7 https://publications.aston.ac.uk/id/eprint/38318/1/2014t9zS_04.pdf Zobrazit plný text záznamu