Qualidade da assistência à criança hospitalizada sob a ótica do acompanhante
| Autor: | Medeiros, Ylana Karine Fonseca de, Mororó, Deborah Dinorah de Sá, Pinto, Juliana Teixeira Jales Menescal, Fonseca, Gleiciane da Silva, Rocha, Nadja de Sá Pinto Dantas |
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| Jazyk: | angličtina |
| Rok vydání: | 2017 |
| Předmět: | |
| Zdroj: | Rev Rene, Vol 18, Iss 4, Pp 499-506 (2017) Rev Rene; Vol 18 No 4 (2017); 499-506 Rev Rene; v. 18 n. 4 (2017); 499-506 Rev Rene Universidade Federal do Ceará (UFC) instacron:UFC |
| ISSN: | 2175-6783 1517-3852 |
| Popis: | Objective: to assess the companion’s satisfaction with the quality of care provided to the hospitalized child. Methods: this is an evaluative study, carried out in a pediatric hospitalization unit of a University Hospital. Seventy companions of hospitalized children met the inclusion criteria and answered to the data collection instrument, composed of a form with socioeconomic information and another adapted to assess user satisfaction from the National Health Services Evaluation Program. Results: 45.7% reported some delay in care during the child’s hospitalization. There was satisfaction with the communication of information about the patient (88.6%), visit time (75.7%), cleaning of the environments (75.7%), but 65.7% did not know where to make complaints or suggestions and 44.3% did not know the name of the professional who would see their child. Conclusion: in general, companions’ satisfaction regarding the quality of care for hospitalized children was evidenced, and opportunities for improvement regarding users’ rights were highlighted. |
| Databáze: | OpenAIRE |
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