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This case study narrates the experiences of an Australian university that has undergone an enterprise process improvement initiative. The rich details discussed in the case study provide insights into the actions and interventions taken by the key stakeholders to plan, execute, and sustain a robust benefit reali-zation strategy, which led to successful process transformation. The key lessons learnt explain the challenges faced by the university and how a well-designed benefit realization approach assisted in gaining stakeholders’ buy-in for process improvement initiatives. The outcomes emphasize the importance of a benefit realization strategy to capture, materialize, and align process improvement ob-jectives with the strategic goals in an educational environment, leading to suc-cessful process transformations. The findings also provide rich insights into ben-efit management for process improvement strategies in the tertiary education in-dustry. |
