Airplane disasters and communication crises

Autor: Dalfsen, F. van, Harmes, S., Mensel, L., Schavemaker, P., Veldhuijzen van Zanten, F.
Jazyk: angličtina
Rok vydání: 2010
Zdroj: Bestuurskundige Berichten, 25(1), 12-15
Popis: Communication is crucial with regard to managing crises. This article is a short version of a paper that analysed the development of crisis communication within the aviation industry in the Netherlands by investigating four different cases, i.e. the KLM crash at Tenerife in 1977, the El Al crash at the Bijlmermeer in Amsterdam in 1992, the Martinair crash at Faro in 1992, and the Turkish Airlines crash at Schiphol in 2009.
Databáze: OpenAIRE