A study on key performance indicators and their influence on customer satisfaction in call centres

Autor:	sheik Manzoor A K, Shahabudeen, P.
Zdroj:	Scopus-Elsevier
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=dedup_wf_001::30ec0bd36319d43a6d96ee5a28c4b151 http://www.scopus.com/inward/record.url?eid=2-s2.0-84877949287&partnerID=MN8TOARS Zobrazit plný text záznamu