Evaluating retail banking quality service and convenience with MCDA techniques: a case study at the bank branch level

Autor:	Ferreira, F. A. F., Santos, Sérgio Pereira dos, Rodrigues, Paulo M. M., Spahr, R. W.
Jazyk:	angličtina
Rok vydání:	2014
Předmět:	Bank branch Cognitive mapping Retail banking Multiple criteria decision analysis Performance evaluation Service quality and convenience
Zdroj:	Repositório Científico de Acesso Aberto de Portugal Repositório Científico de Acesso Aberto de Portugal (RCAAP) instacron:RCAAP
Popis:	Submitted by Sérgio Santos (ssantos@ualg.pt) on 2014-05-07T16:36:26Z No. of bitstreams: 1 Ferreira et al (2014) Evaluating retail banking service quality and convenience.pdf: 1000713 bytes, checksum: 901486ef796a8fcbe1accf3cedf82837 (MD5) Approved for entry into archive by Merja Muzavor (mmuzavor@ualg.pt) on 2014-05-08T09:31:01Z (GMT) No. of bitstreams: 1 Ferreira et al (2014) Evaluating retail banking service quality and convenience.pdf: 1000713 bytes, checksum: 901486ef796a8fcbe1accf3cedf82837 (MD5) Made available in DSpace on 2014-05-08T09:31:01Z (GMT). No. of bitstreams: 1 Ferreira et al (2014) Evaluating retail banking service quality and convenience.pdf: 1000713 bytes, checksum: 901486ef796a8fcbe1accf3cedf82837 (MD5) Previous issue date: 2014
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=dedup_wf_001::2c3ebde6003a92aa07e9011c4e55125a https://hdl.handle.net/10400.1/3805 Zobrazit plný text záznamu