| Autor: |
Ali, Sadaqat, Peters, Linda, Khan, Ullah, Ali, Wajahat |
| Jazyk: |
angličtina |
| Rok vydání: |
2020 |
| Předmět: |
|
| ISSN: |
0278-4319 |
| Popis: |
Building on the capabilities' hierarchy concept, a model of the effect of organizational learning on hotel performance is proposed and tested in this study. Data was collected from 240 managers in the hotel industry of United Kingdom and Pakistan via survey. The results revealed strong direct interrelation between different level of capabilities and an indirect relation between organizational learning and performance through these capabilities. This paper makes theoretical contributions to both management and hospitality and tourism research by generating an integrative and unifying framework for an organizational learning performance relationship, clarifying capabilities interrelationships and empirically revealing the exact way these capabilities enhance performance. Also, it has practical implications for hotel managers' understanding on the development and use of capabilities as a hierarchy in enhancing their hotel performance. |
| Databáze: |
OpenAIRE |
| Externí odkaz: |
|
Full Text from ScienceDirect