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Incoming quality control is an important and integral part of the quality management system of each manufacturing organization, as it provides quality inputs necessary for the continuous production process. This paper presents a case from business practice where incoming non-conformances have significantly influenced the variation and stability of the production process, resulting in customer complaints. Incoming quality control had to be adapted to changes in the business system, and by using the SWOT analysis and the PDCA cycle in four iterations, the observed organization managed to establish a functional and efficient incoming quality control process that, on the one hand, efficiently utilizes existing resources and on the other hand, ensures high quality inputs for production process. |
