Telehealth consultations during COVID times - barriers and facilitators: a multi-state exploratory study from India

Autor: Sucharitha, Sree T., Chatla, Chakrapani, Ramasubramanian, Vikhram, Vaishika, R., Balaji, S.M., Pradeep, R., Manoharan, Aravind
Zdroj: International Journal of Medical Engineering and Informatics; 2024, Vol. 16 Issue: 3 p237-251, 15p
Abstrakt: Globally, COVID-19 has drastically derailed the clinical care for outpatient services. Healthcare professionals (HCPs) used various specially designed telehealth applications (THA) to cater to the needs of patients. We attempted to explore the barriers and facilitators in utilising THAs as part of a multi-state and multi-disciplinary exploratory sequential mixed methods study. Our study comprised of initial survey of HCPs using quantitative Google Forms Survey tool followed by personal (physical and phone-based) interviews of 30 selected/consented HCPs. Of the 98 HCPs responded to the survey, ~60% of had 1-2 telehealth consultations/day during the pandemic. Approximately 61% of the consultations were limited to < 60 minutes interactions. Less than half were obtaining consent and only one third were maintaining digital log record. Most of the younger HCPs especially women have continued their services through THAs and felt that THAs will continue in the future. Besides the limitations of generalisability, the results suggest enormous scope for THAs in future towards simplifying the processes for effective healthcare service delivery at lesser cost and time.
Databáze: Supplemental Index