| Autor: |
Carnochan, Sarah, Das, Aditi, Austin, Michael J. |
| Zdroj: |
Journal of the Society for Social Work and Research; September 2023, Vol. 14 Issue: 3 p677-702, 26p |
| Abstrakt: |
Objective:Agencies that provide welfare-to-work services often struggle with achieving successful outcomes, particularly for clients experiencing multiple complex barriers to work. California’s Family Stabilization program provides whole-family, intensive case management and services to address destabilizing crises among families. This study explores client and worker perspectives on Family Stabilization services to understand the helping relationship at the core of the program and identify key characteristics of positive client–worker relationships within the context of welfare-to-work services. Method:Data were collected via in-depth interviews with 51 Family Stabilization clients and focus groups with Family Stabilization workers at six Northern California county human service agencies. Findings:We identify shared and complementary views among clients and workers regarding positive client–worker relationships. Clients emphasized mutuality and authenticity, responsiveness, resourcefulness, and flexibility as key factors promoting a positive helping relationship. Case workers described the relationship dynamics involved in skillful assessment and team-based services and highlighted the importance of both relational and analytical skills. Conclusion:Policy and practice implications include strategies to support clients and workers and strengthen the client–worker relationship. |
| Databáze: |
Supplemental Index |
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