Mediating role of balanced scorecard on the relationship between uncertainty and performance in the manufacturing companies in Jordan

Autor: Allan, Almothanna Jamil Abu, Kasim, Nor Aziah Abu, Mustapha, Mazlina, Shah, Sabarina Mohammed, Abed, Suzan
Zdroj: International Journal of Management Practice; 2021, Vol. 14 Issue: 3 p261-282, 22p
Abstrakt: The main purpose of this study is to investigate the mediating role of balanced scorecard (BSC) implementation between perceived environmental uncertainty and organisational performance. To achieve the above objective, this study employed a quantitative research methodology of 312 samples questionnaire. This questionnaire was targeting medium and large manufacturing companies operating in Jordan and implementing a balanced scorecard. The study has revealed a significant positive relationship between perceived environmental uncertainty and both BSC and organisational performance. Also, this study documented the mediating effect of BSC on the relationship between perceived environmental uncertainty and organisational performance. As a result, it was clear that BSC offers information that leads managers to rapidly respond to environmental uncertainty in order to formulate strategies, confront challenges, and enhance their organisational performance.
Databáze: Supplemental Index