She’s just not that into you: The mediating impact of brand attachment on digital interactions

Autor: Sciarrino, JoAnn, Prudente, John
Zdroj: Journal of Digital and Social Media Marketing; August 2016, Vol. 4 Issue: 2 p157-169, 13p
Abstrakt: While the theory of brand attachment has been widely studied, very little research has been done to study the number and breadth of digital interactions for those brands with strong brand attachment versus those with weak brand attachment. This paper examines whether brand attachment towards fast-food brands has a mediating impact between loyalty (willingness to recommend) and digital interactions, as well as measuring the relative impact of specific digital interactions on brand attachment. Ultimately, the results suggest that that loyalty alone is not a significant predictor of digital interactions. Furthermore, social media interactions were seen as the highest contributor to brand attachment, suggesting that a consumer with strong brand attachment will have a higher proclivity to follow a brand on social media and subsequently share and create branded content.
Databáze: Supplemental Index