| Autor: |
Heenan, Mike, Lukich, Alena, Myers, Danielle, Pomponio, Wendy, Yardley, Darryl |
| Zdroj: |
Healthcare Management Forum; September 2019, Vol. 32 Issue: 5 p242-246, 5p |
| Abstrakt: |
In 2018, the Brant Community Healthcare System completed an 8-day study on patient flow with non-clinical staff observing multiple patient journeys from the point of emergency presentation to inpatient admission to discharge. Following the project, a mixed-methods research study was conducted to understand the experience of non-clinical staff observers. This article will share what non-clinical staff learned from observing the patient journey, how it changed their understanding of clinical workflow, and how it would impact their future approach as non-clinical professionals. Results also led to a discussion on the management implications of utilizing non-clinical observers to audit clinical processes, how to improve non-clinical professional development, how to improve recruitment of non-clinical staff, and how to reduce barriers to collaboration between clinical and non-clinical professionals. |
| Databáze: |
Supplemental Index |
| Externí odkaz: |
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