The Effect of Problem-Solving Training on the Counseling Skills of Telephonic Nurse Care Managers

Autor: King, Elaine Boswell, Gregory, Rebecca Pratt, Schlundt, David G., Garton, Rachel, Fielder, Marlon T., Snow, Donna C., Pichert, James W.
Zdroj: Journal for Nurses in Staff Development; September 2007, Vol. 23 Issue: 5 p229-237, 9p
Abstrakt: Nurses increasingly use telephonic assessment and counseling to manage clients with a variety of chronic illnesses. This article describes a study designed to assess a group of telephonic nurse disease managers' teaching and adherence promotion skills during actual patient interactions. Nurse care managers showed improvements after training in four main counseling skills categories, with a decrease in time spent.
Databáze: Supplemental Index