Corporate Responses to Changes in Reputation

Autor: Carter, S M, Dukerich, J M
Zdroj: Corporate Reputation Review; April 1998, Vol. 1 Issue: 3 p250-270, 21p
Abstrakt: This research examines how changes in an organization's reputation affect subsequent managerial actions taken by the firm. Based on a model developed from the impression management literature, potential actions taken by managers in an attempt to manage the organization's future reputation are hypothesized. Using a pooled cross-sectional time series design, results suggest that such tactics as press releases and advertising are used by managers in response to a downturn in their firm's reputations, while tactics such as increasing donations to charity are not. Furthermore, upturns in reputation seem to be associated with a decreased emphasis on advertising expenditures. Implications of these findings are suggested.
Databáze: Supplemental Index