| Abstrakt: |
The relationship of patient satisfaction to compliance and the dependency of clinical outcome upon compliance have helped to promote the importance of patient satisfaction as an essential health service goal. Poor staff-patient communication has been shown to be a primary cause of patient dissatisfaction, along with high costs and waiting time, with patients becoming increasingly vocal about perceived communication problems in all aspects of health care delivery, including the care of patients with cancer. Researchers have recently defined patient satisfaction as a health care recipient’s reaction to salient aspects of the context, process and result of their service experience. As patient co-operation is vital to optimal treatment outcome in patients with cancer, evaluation of patient satisfaction is necessary to assess areas of potential unmet need, such as the psychological, social and financial consequences of the disease. |
