Evaluating capital investments in quality improvement.

Autor: Fink, Ross L., Margavio, Geanie W.
Zdroj: Journal of Cost Management; Spring94, Vol. 8 Issue 1, p57, 6p, 2 Charts, 2 Graphs
Abstrakt: Discusses the use of the Taguchi loss function to approximate the costs of customer dissatisfaction associated with evaluations of capital investments. Trade-offs in quality costs; Categories of quality costs; How to measure external failure costs; The concept of the Taguchi loss function; Conclusion. INSET: Process capability...
Databáze: Supplemental Index