Introducción a los Sistemas de Gestión de la Calidad Total: Modelo de Excelencia EFQM y Autoevaluación.

Autor: Colmenares, Alfredo Robledillo, López, Daniel Velázquez
Předmět:
Zdroj: Medicina y Seguridad del Trabajo; jul-sep2013, Vol. 59 Issue 232, p302-309, 8p
Abstrakt: This article discusses the use of total quality management systems in business enterprises and other organizations, particularly in the field of health. The author comments on the importance of these management systems in organizational economic efficiency and describes the development of the EFQM Excellence Model by the European Foundation for Quality Management.
Databáze: Supplemental Index