CONFLICT RESOLUTION -- CONSIDER THIS.
| Autor: | Steenberg, Judie |
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| Zdroj: | Animal Keepers' Forum; Sep2010, Vol. 37 Issue 9, p406-408, 3p |
| Abstrakt: | The article discusses conflicts and issues in a zoo setting, which puts the animals as the zoo keeper's priority. The author relates lessons he learned during his career as a zoo keeper including working with people for the benefit of the animals and being honest about whether a problem is personal or really about animals. Steps to create a safe environment for giving feedback and resolving differences are listed. According to the author, it is best to resolve an issue at the lowest level. |
| Databáze: | Supplemental Index |
| Externí odkaz: |
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