| Abstrakt: |
This chapter began by saying people are an important resource -- indeed often the most valuable resource. However, if not managed correctly people can become a most expensive resource, not only in wages paid but also in the cost of mistakes they make. The chapter has considered the use of volunteers within the event industry, why people volunteer, and how we can best harness their enthusiasm. It is crucial that event managers understand what motivates people. It was pointed out that management cannot motivate; people motivate themselves. What management can do is to provide an environment that encourages self-motivation. Such an environment includes health and safety, clear understanding of who the customer is and what the customer needs, an understanding of individual duties and responsibilities, and clear guidelines as to individual authority. Within this chapter we have discussed several motivational theories and included a section on the importance of money. This indicated that if the money paid is sufficient and equitable, people can be self-motivated if there is an open culture. An open culture is where management is highly visible and approachable, there are few rules and procedures, and the staff know instinctively what is right and what has to be done to correct a situation. The 'way we do things around here' is second nature -- not just a slogan or a mission statement -- and people have the authority to act. The chapter has concluded with a model showing the links between good resources, motivated staff and well-managed events. [ABSTRACT FROM AUTHOR] |
