Perceived Differences in Instructional Communication Behaviors Between Effective and Ineffective Corporate Trainers.

Autor: Faylor, Nathan R., Beebe, Steven A., Houser, Marian L., Mottet, Timothy P.
Předmět:
Zdroj: Human Communication; Summer2008, Vol. 11 Issue 2, p149-160, 12p, 2 Charts
Abstrakt: Research has documented positive relationships between instructor nonverbal immediacy, verbal effectiveness, clarity, and student perceptions of learning. The research has been somewhat limited, however, to samples of students in university classrooms. This study examined perceived differences in instructional communication behaviors between effective and ineffective corporate trainers using a sample of 106 corporate employees from a U.S. pharmacy benefits company who were involved in a company training program. Participants completed measures of nonverbal immediacy, verbal effectiveness, teacher clarity, and affective learning. Results indicated effective trainers were perceived to use more nonverbal immediacy and clarity behaviors that resulted in perceptions of greater affective learning than ineffective trainers. Results found no differences in trainers' use of verbal effectiveness behaviors. Of the variables studied, trainer clarity was the primary predictor of affective learning for trainees. [ABSTRACT FROM AUTHOR]
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