| Autor: |
Burkhart-Kriesel, Cheryl, Francis, Connie |
| Předmět: |
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| Zdroj: |
Journal of Extension; Dec2007, Vol. 45 Issue 6, p21-21, 1p, 1 Chart |
| Abstrakt: |
As rural communities develop their tourism potential they often overlook one basic aspect, hospitality training for front-line staff. This article describes a train-the-trainer program, Red Carpet Service, designed to help front-line employees increase tourism awareness, discover traveler tools, and practice customer service skills. It is based on a service-profit chain model that outlines the relationship between internal service quality and business profitability. The article highlights program evaluation results from post-then-pre surveys and mystery shopper interviews as well as community development roles for Extension faculty and suggests tourism as way for communities to begin working together at a regional level. [ABSTRACT FROM AUTHOR] |
| Databáze: |
Supplemental Index |
| Externí odkaz: |
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