| Abstrakt: |
The article presents an interview with Jagdish R. Dalal from J Dalal Associates. Dalal has held various senior management positions, including positions at Data General, Xerox, and Brookhaven National Library. In the interview, Dalal discusses Xerox's information technology outsourcing, legacy systems, Nortel Networks' decision to outsource their human resources, procurement, and information technology systems applications, Business Process Outsourcing, and how to determine whether or not an outsourcing deal is successful. |
