| Abstrakt: |
This research mainly explores organizational justice, emotional labor, and job satisfaction for flight attendants. After exploring the literature, it proposes three positive relationships. They are organizational justice vs. emotional labor, emotional labor vs. job satisfaction, and organizational justice vs. job satisfaction. In this study, national flight attendants were targeted, 155 questionnaire invitations were sent, 110 valid responses were obtained, and the response rate was 71%. After analysis, the following important conclusions are as follows; 1. Organizational justice has a low correlation and a significant positive relationship with emotional labor; 2. Emotional labor has a low correlation and a significant positive relationship with job satisfaction; 3. Organizational fairness has a moderately significant positive relationship with job satisfaction; 4. Emotional labor does not have a mediator relationship between organizational justice and job satisfaction. [ABSTRACT FROM AUTHOR] |
