| Abstrakt: |
The director of professional service is a leader charged with improving and integrating clinical service and developing administrators' skills. The article discusses the multiple roles of the director of professional service (DPS) and the bearing these tasks have on the quality service delivery for which family agencies are noted. The article argues that the director of professional service is a leader charged with improving and integrating clinical service and developing administrators' skills. Leadership qualities are necessary to meet its objectives of enhancing clinical services, integrating these services with other agency services, and developing the skills of administrators and staff. In the last century, family agencies were established to deliver direct services to people with social, educational, economic, and psychological special needs, for purposes of strengthening family life. By the early 1900s, family agencies became more professional and, eventually, helped to establish the first school of social work. With professionalism, the need arose for leaders who could function in a variety of ways. They were called on to establish standards and criteria for service delivery. They had to develop new techniques and modalities and to monitor and evaluate services, making decisions about the replacement of archaic programs by new ones. |
