| Abstrakt: |
The government as we knew it will never be the same. During the COVID-19 pandemic ICT proved to be essential for shock mitigation and building resilient economy. E-government is an important tool not only for promoting the quality of public services, citizen participation, cost reduction, sustainability, competitiveness, and economic development, but for tackling crisis as well. The research on e-government in Croatia is rather scarce, especially concerning the recent period that caused unprecedented changes in the way government operates. Digital government initiatives launched in response to the COVID-19 pandemic have been accompanied by increased online interaction with public authorities in Croatia. The current crisis has raised several important issues regarding privacy, security, and the digital divide, but has also paved the way for the establishment of a new and better government and society. The aim of this paper is to describe Croatian position before the crisis and present the most important lessons that can be drawn from the implications of the current crisis by highlighting its role as a driver for egovernment development. [ABSTRACT FROM AUTHOR] |
