An Integrative Review of Nurse-to-Nurse Incivility, Hostility, and Workplace Violence: A GPS for Nurse Leaders.
| Autor: | Crawford, Cecelia L., Chu, Frances, Judson, Lorie H., Cuenca, Emma, Jadalla, Ahlam A., Tze-Polo, Lisa, Kawar, Lina Najib, Runnels, Cindy, Garvida Jr, Roque |
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| Předmět: |
BULLYING prevention
PREVENTION of violence in the workplace BULLYING CINAHL database CLINICAL medicine PSYCHOLOGY of college teachers CORPORATE culture ERIC (Information retrieval system) HEALTH facilities INFORMATION storage & retrieval systems MEDICAL databases MEDICAL information storage & retrieval systems PSYCHOLOGY information storage & retrieval systems MEDLINE NURSES PSYCHOLOGY of nurses PSYCHOLOGY of nursing students ONLINE information services SCHOOL environment VIOLENCE in the workplace SYSTEMATIC reviews MANAGEMENT styles GRADUATES PEER relations LEADERS EDUCATIONAL outcomes OFFENSIVE behavior |
| Zdroj: | Nursing Administration Quarterly; Apr-Jun2019, Vol. 43 Issue 2, p138-156, 19p |
| Abstrakt: | Bullying, lateral violence, and incivility are real phenomena in the nursing workplace and remain widespread across all care settings. The American Nurses Association recommends zero tolerance for any form of violence from any source and adopting evidence-based strategies to mitigate incivility and bullying. This integrative review examined the evidence regarding nurse-to-nurse incivility, bullying, and workplace violence for 4 nurse populations--student, new graduate, experienced, and academic faculty. Ganong and Cooper's review methodology structured the evidence synthesis. Twenty-one articles pertained to the clinical inquiry. The evidence consistently described the incidents, instigators, and targets of incivility/bullying, which contributes to 84 negative academic, organizational, work unit, and personal outcomes. A safe and just organizational culture demands a comprehensive systems-level approach to create civil environments. The evidence-based structures, processes, and recommendations serve as a Global Positioning System for practice and academic leaders to use in creating a healthy work environment where nurses are encouraged and empowered. The critical choices by nurse leaders will determine not only the future of 21st century professional nursing practice but how the public views the nursing profession for many years to come. [ABSTRACT FROM AUTHOR] |
| Databáze: | Supplemental Index |
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