| Abstrakt: |
By a 2004 White House mandate hospitals, including their emergency departments, must implement the technology required to maintain electronic patient health records. Because medical doctors, nurses and other staff in hospitals are not necessarily technologists this mandate has led to a number of challenges. This research explored the impact of mitigation techniques and their application on those challenges by deriving learning rates and evaluating the time required for users to fully, accurately utilize a new technology. This research acquired data in emergency departments in the Washington, DC and northern Virginia metropolitan area. Results of this research indicate that the way mitigation techniques are applied, i.e. proactively, reactively or passively, is as important as the mitigation techniques themselves. Findings of this research demonstrate that individuals in organizations experience the highest overall learning rates when mitigation techniques are proactively applied throughout the technology project. [ABSTRACT FROM AUTHOR] |
