What do consumers want?
| Autor: | Tambassis, George |
|---|---|
| Zdroj: | Australian Journal of Pharmacy; Nov2015, Vol. 96 Issue 1145, p32-32, 1p |
| Abstrakt: | The article offers the author's insights on customer satisfaction by Australians on their local pharmacy. Topics mentioned include the need to be measured for the prosperity and growth of the business, the findings on the Consumer Needs project that was conducted by professional services firm PricewaterhouseCoopers (PwC) which surveyed pharmacy customers, and the highlight of the findings on accessibility. It mentioned the offered service of the Customer Experience Index (CEI). |
| Databáze: | Supplemental Index |
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