Variation in doctors’ communication skills within and between general practices: analysis of patient survey data.

Autor: Roberts, Martin J., Campbell, John L., Abel, Gary A., Davey, Antoinette F., Elmore, Natasha L., Maramba, Inocencio, Carter, Mary, Elliott, Marc N., Roland, Martin O., Burt, Jenni A.
Předmět:
Zdroj: BMJ: British Medical Journal; 11/15/2014, Vol. 349 Issue 7983, pg6034-g6034, 1p, 1 Graph
Abstrakt: The article presents a study that investigated the extent of aggregating patients' ratings of doctors' communication skills at practice in leveling mask variation between general practitioners within a practice. The study reveals the implications of doctors' communication skills for interpreting organizational level scores, the proportion of variance in scores due to difference between practices, and the variability in communication scores between general practitioners within a practice.
Databáze: Complementary Index