COMMUNICATION AND EMPATHY AS PRECURSORS TO BURNOUT AMONG HUMAN SERVICE WORKERS.

Autor:	Miller, Katherine I., Stiff, James B., Ellis, Beth Hartman
Předmět:	COMMUNICATION PSYCHOLOGICAL burnout EMPLOYEES EMPATHY JOB stress
Zdroj:	Communication Monographs; Sep1988, Vol. 55 Issue 3, p250, 16p
Abstrakt:	Discusses the role of communicative responsiveness, emphatic concern and emotional contagion as precursors to burnout among human service workers. Research used to formulate a causal model of the burnout process; Implications of the model for theory and practice.
Databáze:	Complementary Index
Externí odkaz:	Zobrazit plný text záznamu