Scheduling Agents Using Forecast Call Arrivals at Hydro-Québec's Call Centers.
| Autor: | Pelleau, Marie, Rousseau, Louis-Martin, L'Ecuyer, Pierre, Zegal, Walid, Delorme, Louis |
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| Zdroj: | Principles & Practice of Constraint Programming: 20th International Conference, CP 2014, Lyon, France, September 8-12, 2014. Proceedings; 2014, p862-869, 8p |
| Databáze: | Complementary Index |
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