| Autor: |
NEAGU, Maria, MARIN, Valentin |
| Předmět: |
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| Zdroj: |
Annals of the University Dunarea de Jos of Galati: Fascicle: I, Economics & Applied Informatics; 2013, Vol. 19 Issue 1, p5-12, 8p |
| Abstrakt: |
This paper presents the numerical simulation of the customer requests processing by generalists and specialists in a financial institution using ARENA software. The model considers three types of requests: standard requests, direct special requests and special requests received by telephone or e-mail. The requests processing time and costs receive a detailed analysis: the processing time, the waiting time and the total time, the requests number and the requests cost dependencies as a function of the standard requests incoming frequency are presented. [ABSTRACT FROM AUTHOR] |
| Databáze: |
Complementary Index |
| Externí odkaz: |
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