| Autor: |
Bititci, Umit S., Muir, Daniel |
| Předmět: |
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| Zdroj: |
International Journal of Operations & Production Management; 1997, Vol. 17 Issue 3/4, p365-374, 10p, 3 Diagrams, 2 Charts |
| Abstrakt: |
The article presents information on the need to investigate whether business processes can be defined using a bottom-up approach, rather than more commonly used top-down approach. In today's industrial and commercial environment all businesses are having to operate in a global economy where the competition is getting tougher and the customers' expectations are continuously increasing. As a result, companies are having to squeeze their businesses for effectiveness and efficiency to deliver the expected business results, while increasing quality and flexibility to satisfy their customers' expectations. In order to apply the concepts developed for manufacturing processes to business processes, a technique is developed to facilitate the grouping of manufacturing activities into natural cells, i.e. business processes. Having discussed the criteria used to enable quantification of the relationships between activities, the author demonstrates the application of the technique in a case study which is designed to be a controlled experiment to test the validity of the technique. |
| Databáze: |
Complementary Index |
| Externí odkaz: |
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