Applying airline error management principles on the groundAn interview with Jan U. Hagen, author of Confronting Mistakes: Lessons from the Aviation Industry When Dealing with Error.

Předmět:	RESOURCE management AIRLINE industry MALE authors
Zdroj:	Strategic Direction; 2014, Vol. 30 Issue 2, p34-35, 2p
Abstrakt:	Purpose – Provides an interview Jan U. Hagen, author of Confronting Mistakes.Design/methodology/approach – Provides an interview Jan U. Hagen.Findings – Discusses crew resource management (CRM), a concept widely-adopted in the aviation industry as a means of responding to and dealing with human error.Practical implications – Offers advice on how to embark on the cultural shift required in order to effectively manage error.Originality/value – Draws on Hagen's expertise within the aviation industry to discuss the value of implementing similar error management practices in a wider business context. [ABSTRACT FROM AUTHOR]
Databáze:	Complementary Index
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